Our commitment to quality

Big shout out to Practice Plus Group Plymouth who went above and beyond to make my day case visit today as comfortable as possible, from the day case nurses to all the theatre staff. Special mention to Carly, Cathy, Amy and Elaine(?) nothing was too much trouble!

Despite the most huge system demand, strikes and winter pressures the NHS still carries on, so grateful to Practice Plus Group for looking after me yesterday. You were incredibly slick, super friendly and got the job done!

The whole process was very quick and well organised from first contact to being discharged. The initial telephone contact allowed me to ask questions and be directed to the clinic which would best suit my needs. Everyone involved was very friendly and quickly put me at ease. I was always explained choices and not pressured into any response. My concerns were fully answered enabling me to feel confident to go ahead. I loved my consultants humour during the procedure keeping me involved and relaxed. My eyesight is amazing now with no need to wear glasses so I’m extremely satisfied.

Tremendous skill, diligence and care at this hospital. They deserve their reputation as one of the best facilities in the UK for hip and knee replacements.

Attended for a colonoscopy, superb care from Siobhan the receptionist through to Kemi, the lady who carried out the procedure and everbody inbetween, such care and dedication rarely seen these days. Thanks to all, you made a daunting afternoon much, much better!!!

Attended for cataract surgery and cannot fault the care I received from every single member of staff.

Attended for cataract surgery and cannot fault the care I received from every single member of staff. Following a warm and friendly welcome at reception, pre surgery checks were carried out in a friendly, caring and professional manner with everything clearly explained – this carried through to the actual procedure where theatre staff were so kind and reassuring.

A big thank you to Mr Sadek and his team for the outstanding way they looked after me during my hernia surgery. Everyone was so friendly and polite and looked after me so well. Thank you all of you.

Appointments staff exceedingly courteous and helpful getting both my elderly parents booked in for appointments on the same day and directly after each other, for eye surgery.

Very impressed by this team. All appointments ran to time and all staff empathetic, skilful, kind and friendly. Thank you for all the team who dealt with my hernia surgery yesterday, it was a pleasure to meet you all. Great sense of team work and moral, and all communication and managing of expectations top notch.

The Endoscopy staff were fantastic put me at ease straight away. Dr Patel was so nice and what I thought was going to be a horrible experience wasn’t. Looked after all way through.

Had hip op recently. Big thanks to Mr Flood..Maria..and all the hospital staff they treated me with care ..respect thank you all for being there for me. Would recommended to everyone.

The service was excellent and all the staff were kind and considerate and helpful during my stay. It’s never nice having to have a operation but they made the experience a lot better and I was very impressed.

All the staff were amazing friendly and helpful. They were understanding, reassuring and kind. The receptionist, the dental surgeon and the dental nurse were all fantastic. I can’t thank you enough for how kind you all were.

I had a Partial Knee Replace at this hospital on the NHS. From start to finish my treatment by all was amazing. I cannot praise the care I had enough. The nurses are so friendly and caring. The hospital was very clean. A good choice of food. Highly recommend.

Staff were absolutely fantastic, really felt looked after. I was nervous about my procedure and the staff were reassuring and kind.
Procedure was smooth and painless. Many thanks all!

I recently had a total knee replacement operation at Shepton Mallett hospital, and there are not enough words to describe what an amazing place it is.
Everyone I came into contact with from the beginning of my referral has been so positive. So much care and compassion, I cannot thank you all enough you are all angels.

Had a cystoscope done this morning I could not fault the care and the support from Christopher and the nursing team thank you from an anxious patient.

I found the hospital to be very clean, staff could not be more helpful and Nurses and ward team so caring nothing to much trouble, food first class, would recommend this hospital. Thank you to all the staff.

I had the best experience ever for my hip replacement. Would highly recommend, thank you to all the staff involved throughout

I highly recommend Practice Plus Group! I had eye surgery yesterday and already can see clearly.

I went in for my new hip and was out within 3 days! The aftercare was also brilliant – 10/10!

I just wanted to thank everyone at your urgent treatment centre, the receptionist was lovely, we were seen very quickly despite it being very busy. Thank you again.

I had 2 cataract operations by the same surgeon and she was excellent! Both eyes are now perfect and operations went without a hitch! Aftercare was superb!

This was my 2nd time as an inpatient at Barlborough for knee replacement surgery and in my opinion you couldn’t have this surgery at a better place. It is truly outstanding.

I had a knee replacement in May 2022. I have to say that all of the staff from the consultant, the nursing staff and the entire team were absolutely wonderful.

I had a day case hernia repair yesterday and wish to thank all staff involved. Throughout the experience I felt reassured, fully informed and cared for.

Very polite and helpful staff at all levels. Friendly consultant who explained everything clearly. Extremely efficient x-ray department and choice of treatments.

I visited this walk in centre today and although there were quite a few people already there I was in and out in 15 minutes. They were very efficient and helpful.

Went here as a nervous patient. From the moment I arrived I was made to feel welcome and looked after extremely well. Practice Plus Group staff are just amazing and caring.

October 2020 I had total knee replacement, NHS referral. My experience was excellent…everyone was caring, listening and very professional.

Best dentist I’ve ever been to ! Had to have 2 teeth removed this week ! A very professional team took care of everything!

I would recommend Practice Plus Group and would use them again if I need to. So, so grateful to all of them.

Well organised from start to finish. Staff so friendly & reassuring. Excellent facilities & a really personal service provided.

The staff were so friendly & put me at ease. Lovely clean hospital.